Welcome to Welcare (“we,” “our,” “us”). At welcare.life, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, book services, request home sample collection, contact us, or use any healthcare-related services offered by Welcare. Welcare provides diagnostic, pathology, home healthcare, and related medical support services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full Name
- Phone Number
- Email Address
- Home Address
- Date of Birth
- Gender
- Emergency Contact Details
Health Information
- Test bookings and reports
- Medical history shared by you
- Prescription uploads
- Appointment details
- Sample collection details
Technical Information
- IP address
- Browser type
- Device information
- Cookies and usage data
2. How We Use Your Information
We use your information to:
- Schedule appointments and home visits
- Arrange pathology tests and sample collection
- Deliver reports and updates
- Provide customer support
- Improve our website and services
- Process payments (if applicable)
- Meet legal and healthcare compliance obligations
- Send important service notifications
3. Medical Data Privacy
Your health information is treated with strict confidentiality. We only use medical data for service delivery, reporting, healthcare coordination, and legal compliance.
We do not sell or misuse your medical records.
4. Sharing of Information
We may share your data only when necessary with:
- Partner laboratories for testing and diagnostics
- Doctors, nurses, or healthcare professionals involved in your care
- Payment gateways for secure transactions
- Government or legal authorities when required by law
- Technology providers helping operate our website securely
All such parties are expected to maintain confidentiality.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from:
- Unauthorized access
- Misuse
- Data loss
- Alteration
- Disclosure
However, no online platform can guarantee absolute security.
6. Cookies & Website Tracking
Our website may use cookies and analytics tools to improve user experience, understand visitor behavior, and optimize website performance.
You may disable cookies through your browser settings.
7. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Update contact details
- Request deletion where legally permitted
- Withdraw marketing communication consent
To make a request, contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites or partner services. We are not responsible for their privacy practices.
9. Retention of Data
We retain information only as long as necessary for healthcare services, report access, customer support, tax/legal compliance, and operational purposes.
10. Children’s Privacy
Our services are not intended for unsupervised use by minors. Personal information of children should only be submitted by parents or legal guardians.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Revised versions will be posted on this page with a new effective date.
12. Contact Us
If you have questions regarding this Privacy Policy, please contact:
Welcare
Website: www.welcare.life
Phone: +91- +91 8777 836048
Address: KMDA Market Complex, Patuli K-Block, Kolkata – 700094
13. Consent
By using our website or booking our services, you agree to the terms of this Privacy Policy.